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Frequently Asked Questions

Refund Status: Common Questions

How to Find Your Missing Course

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Payment Methods on Udemy

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How to Refund a Course

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Lifetime Access

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How to Download Your Certificate of Completion

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Downloading Course Resources

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Learning With Udemy: Frequently Asked Questions

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Troubleshooting Payment Failures

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Getting Started

Learn how Udemy works and how to start learning.

  • How to Sign up With Udemy and Log in or out (on a Browser)
  • Udemy Platforms and Features
  • System Requirements

Account/Profile

Manage your account settings.

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  • Legal Terms & Policies
  • Account & Profile Settings
  • Account Security

Troubleshooting

Experiencing a technical issue? Check here.

  • Course Taking Issues
  • Payment & Purchasing Issues

Learning Experience

Everything about the Udemy learning experience.

  • Certificates of Completion
  • Course Player
  • Course Settings
  • Learning Experience – General
  • Personal Plan Learning Experiences

Purchase/Refunds

Learn about purchasing courses, how to send gifts, and refunds.

  • Purchasing a Course
  • Subscriptions
  • Promotions & Sales
  • Udemy Gifts
  • Refunds

Mobile

On the go? Learn about our mobile app.

  • Android App
  • iOS App
  • Mobile Course Player
  • Mobile – General
  • Mobile Troubleshooting

Trust & Safety

Trust & Safety information and reporting.

  • Trust & Safety – General (Practitioners)

Frequently Asked Questions

TPMF course quality checklist

How to become a Premium Instructor

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Promote your course with coupons and referral links

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Instructor revenue share

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Instructor promotional agreements and TPMF deals

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Teaching on TPMF: Frequently asked questions

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Instructor payments

Understand the revenue share and how to receive payments.

  • TPMF Business Content Subscription Program
  • Instructor Payments – General
  • Taxes

Selling & Promotion

Learn how TPMF works and how to start learning.

  • Pricing & Coupons
  • Promotional Emails & Announcements
  • Legal Terms & Policies

Course building

Build your course curriculum and landing page.

  • Legal Terms & Policies
  • Quality Review Process
  • Your Instructor Account
  • Course Organization
  • Uploading Content
  • Creating Content

Course management

Maintain your course and engage with practitioner.

  • Instructor Mobile Experience
  • Course Settings
  • Practitioner Engagement

Trust & Safety

Policy and copyright questions and guidance.

  • Trust & Safety – General
  • The Review System
  • Copyright
  • Course Material Basics
  • Marketing Tools
  • Instructor Verification
  • Communication Tools
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