← All help topics · Practitioner
Start by identifying the page, selected account and type of access. These checks help separate a navigation problem from a project, course or AI issue.
On desktop #
- Check the project, phase and step in the breadcrumb, or the title of the course you opened.
- Check whether a panel is covering the area you want to use. Close the article or minimise AI if necessary.
- Check the selected tab, search query and filters. Clear a search when it hides the item you expect.
On mobile #
- Close the uppermost article or AI panel before tapping the step behind it.
- Scroll within the open panel to find controls below the visible area.
- If a wide authoring interface clips controls, use a desktop browser to complete that editing task.
A project is read-only #
Look for View only. Verify whether you opened your project, a project shared with you or a shared link. Those routes do not all grant the same permission. Ask the project owner to check the intended access if you need to edit.
A course or result is missing #
Open My Learning → My Courses → All, then inspect the status tabs. Check My Purchases → Orders for a purchase issue. For a quiz or assignment, use the corresponding My Learning area and read that activity’s requirements.
Send a useful problem report #
Include: the page address, time and time zone, device/browser, the action you attempted, what you expected and what appeared. Add the exact error text and a tightly cropped screenshot. Use [email protected] for support. Leave out passwords, card details and unrelated project data.
If the problem concerns methodology rather than a control, link to the relevant step article or Lifecycle Map so the question has a clear context.
Interface reviewed on 12 November 2026. Screens shown are from the development environment.
